Refund policy

Return & Refund Policy

Thank you for shopping at Golden Willow Studio.

DIGITAL DOWNLOAD PRODUCTS
Due to the nature of digital products, all digital artwork sales are final. Once files have been downloaded, we cannot offer refunds or exchanges.

If you experience any issues with your files or downloads, please contact us within 7 days of purchase and we will gladly assist you.

PHYSICAL PRODUCTS (Canvas & Framed Wall Art)

Our canvas art, framed canvas, and framed prints are made to order. Because of this, we do not accept returns or exchanges unless the item arrives damaged or defective.

If your order arrives damaged, misprinted, or defective, please contact us within 7 days of delivery with photos of the issue. We will gladly replace the item at no additional cost.

ORDER ISSUES

If you have any questions about your order, please contact us at: goldenwillowstudiodecor@gmail.com

We are committed to providing high-quality artwork and excellent customer service.